Terms

Website terms

This site is for general information. Prices shown are guide ranges, not quotations: a quote is the binding figure and follows a site visit and an agreed scope.

How we contract

The quote we issue sets out the scope, the price including VAT, the payment schedule, the working hours and the guarantee that applies to your job. Those terms are issued in writing with every quote and form the contract — this page does not replace them.

• Variations: priced in writing and agreed by you before the work is done.
• Guarantee: see our guarantee.
• Insurance: certificates available on request.

Cancelling

If you agree the contract at your home, by email or by phone, you have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start within those 14 days, you pay for the work done up to the point you cancel.

To cancel, tell us in writing at enquiry@mroseconstruction.co.uk. You may use the model cancellation form below, but you do not have to.

To M. Rose Construction Ltd, 58 Bute Road, Ilford IG6 1AG: I hereby give notice that I cancel my contract for the supply of the following service [____], ordered on [____], name of consumer [____], address of consumer [____], signature (only if this form is notified on paper), date [____].

Complaints

Write to us at enquiry@mroseconstruction.co.uk. We acknowledge within 5 working days and respond within 28 days. Full details are on our complaints page.